Return & Refund Policy

At Eloricia, we want you to love your purchase. If something isn't right, we're here to help.

Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging.

• Include proof of purchase (order number or receipt).

Due to the personal nature of our beauty and skincare products, opened or used items cannot be returned for hygiene and safety reasons, unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photos of the product

• Photos of the shipping box and packaging

• A brief description of the issue

Claims submitted after 48 hours may not be eligible for a refund or replacement.

Return Shipping

Customers are responsible for return shipping costs for eligible returns due to a change of mind or ordering the wrong item.

If your return is approved because the item arrived damaged, defective, or we shipped the wrong product, we will provide a replacement or issue a full refund at no additional cost.

Refunds

Once your return is received and inspected (if a return is required), we will notify you of the approval or denial of your refund.

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Items damaged due to misuse, neglect, or improper handling

• Clearance or final sale items

• Gift cards (if applicable)

Order Changes & Cancellations

Because orders are processed quickly, we cannot guarantee changes or cancellations once an order has been placed. If you need assistance, please contact us as soon as possible, and we'll do our best to help.

Contact Us

For all return or refund requests, please contact our customer support team at eloriciabusiness@yahoo.com with your order number and details of your request. We strive to respond within 1–2 business days.